Hi there, it’s Irene! Please feel free to email me any questions or concerns you have about my shop.
Shipping - Shipping rates vary from 3 to 7 days. If you have any questions or concerns that your order will need to arrive sooner, feel free to message me and I will do my best to get your order to you in time!
Shipping issues - so long as the mailing address is correct, all shipping concerns (regarding lost mail, contacting mail couriers, or returning mail) is the responsibility of the customer. I do not have any information that you don’t have! My job as the company ends upon mailing to the correct address. If any claims need to be made, I can address this, but I unfortunately can not help you further. If your package is returned, I will contact you to determine next steps, and if needed refund your order if I do not get in contact.
Returns - on the occasion that your order does not fulfill your wants, returns can be made within one week of the product being shipped at the expense of the customer. Upon receiving your order, I will refund the cost of the item(s).
Exchange - I honor exchanges for 5"x7" or 8"x10" Matted Prints (excluding any custom commissioned works). You may return your item(s) to my studio and to place a new order through my website. I will refund the old item(s) upon receipt in the same condition as it once it was sold. Exchanges must be made within one week of the shipping of your order.
Complaint - I'm happy to discuss with you any complaints. If your item is damaged, please review my exchange policy. For items larger than 8"x10" I will work with you to resolve the issue on a case by case basis.
Driftwood Frames - these handmade driftwood frames from local artisan Brad Slater are all unique and beautiful in their own ways.
Click here for more information on Brad Slater’s driftwood frames
Custom Artwork - Please click here to review the Custom Artwork process and to get started.
Contact Irene for custom paintings here!
Technical problems - If you are having technical issues using my online shop, please send me a message and I will work with you to fulfill your order.